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Video guide

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Cut off a hair sample

The hair needs to be freshly washed and without any styling products or dyed more than 4 weeks prior.

Cut off one or several strands of hair at the roots from the back of your head.

If you have a short hairstyle it is best to cut off the hair along the hairline from the back of your head.

Check if you have a sufficient size hair sample

Required length of the hair strand: 4-5 cmrnRequired thickness of the hair strand: approximately 0.5 cm

The hair sample can consist of several smaller strands of hair cut from the hairline.

If you have short hair on the back of your head then 1 tsp of hair is enough.

Prepare your hair sample for shipping

Put the hair sample in an envelope or wrap it in a clean paper sheet.

Indicate the direction of the hair growth by putting an arrow on the longer strand (from the root to the tip).

Important: write your email address and myYlem login on the envelope.

*If you are unable to provide a hair sample from your head we can use a hair sample from the other part of the body such as chest and pubic area.

How to send us your a sample?

Since a hair sample can be shipped via mail you can take advantage of our services from almost any location.

Shipping address:

125047 Moscow, Butyrsky Val 10A, Business center White Square, office WeWork. Ylem

Opening hours of the hair collection point:

Monday-Saturday from 09:00 to 19:00. Sunday is a day off

There are several ways to send hair for analysis:

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Our specialist will call you in the near future

By clicking on the button, you agree to the terms

Our specialist will call you in the near future

By clicking on the button, you agree to the terms